Shipping and Returns
Shipping costs are always free for all our products!
We carry a mix of in-stock and pre-order items, so that we can give you the widest variety of designs and sizes possible.
In-stock items ship in 7 to 10 business days, and pre-order items ship in 5 to 7 weeks.
We work closely with our shipping partners to adhere to these timelines. However, shipping times have been unpredictable during the Covid-19 pandemic and there may be the occasional delay.
We are pleased to accept returns for any reason, within 7 days of delivery.
You will be given a full refund if your item is returned in mint condition and in the original packaging, minus a token fee of $15 per rug for the cost of pick-up from your home.
The pick-up fee will be waived if you are returning your rug due to defects. Please note that the following are not considered defects:
- Shedding on new rugs
- Variations in colour between the actual product and the image on screen
- Small size differences of up to 5% which may occur especially for handmade rugs
For custom orders which are not listed in our website, returns will be subjected to a 20% restocking fee.