Shipping and Returns

Shipping

Shipping costs are always free for all our products!

We carry a mix of in-stock and pre-order items, so that we can give you the widest variety of designs and sizes possible.

In-stock items ship in 7 to 10 business days, and pre-order items ship in 5 to 7 weeks.

We work closely with our shipping partners to adhere to these timelines. However, shipping times have been unpredictable during the Covid-19 pandemic and there may be the occasional delay.

 

Returns

We are pleased to accept returns for any reason, within 7 days of delivery.

You will be given a full refund if your item is returned in mint condition and in the original packaging, minus a token fee of $15 per rug for the cost of pick-up from your home.


Defects

The pick-up fee will be waived if you are returning your rug due to defects. Please note that the following are not considered defects:

  • Shedding on new rugs
  • Variations in colour between the actual product and the image on screen
  • Small size differences of up to 5% which may occur especially for handmade rugs

Custom Orders

For custom orders which are not listed in our website, returns will be subjected to a 20% restocking fee. 

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